Privacy Policy

Last Updated: January 3, 2026

At ECM Enid Concrete Masters, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Request a quote or contact us through our website forms
• Call or email us directly
• Schedule services with us
• Sign a service agreement

This information may include your name, address, phone number, email address, property details, and project specifications. We only collect information that is necessary to provide you with our concrete services.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and perform concrete services
• Communicate with you about your project
• Process payments and maintain financial records
• Improve our services and customer experience
• Send you occasional updates about our services (you can opt out anytime)

We will never sell your personal information to third parties. We only share your information when necessary to complete your project, such as with suppliers or subcontractors working on your job.

Website and Form Data

Our website uses standard web technologies to function properly. When you visit our site or submit a form, we may collect basic technical information like your IP address, browser type, and pages visited. This helps us understand how people use our website and improve its performance. We use Tally for our quote forms, and their privacy practices are governed by their own privacy policy.

Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help our website remember your preferences. You can disable cookies in your browser settings, though this may affect some website functionality.

Photos and Project Documentation

We may take photos of completed projects for our records and marketing purposes. If you prefer that we do not use photos of your property in our promotional materials, please let us know. We will always respect your preferences regarding the use of project photos.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. We store customer information securely and limit access to only those employees who need it to provide services. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted online.

Data Retention

We keep your information for as long as necessary to provide services and comply with legal obligations. This typically includes maintaining project records, payment history, and warranty information for several years after project completion. If you would like us to delete your information, please contact us, and we will honor your request where legally permissible.

Third-Party Services

We may use third-party services for payment processing, appointment scheduling, or other business functions. These providers have their own privacy policies and data practices. We choose partners who maintain strong privacy standards, but we recommend reviewing their policies as well.

Email and Phone Communications

When you contact us by email or phone, we keep records of those communications to provide better service. If you receive marketing emails from us and wish to unsubscribe, you can click the unsubscribe link in any email or contact us directly. We will never spam you or share your contact information with marketers.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Your Rights and Choices

You have the right to:

• Request access to the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Ask questions about how we use your data

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

We are committed to addressing your privacy concerns and will respond to your inquiries as quickly as possible.